- About us
- Sembo’s terms and conditions of travel
- General terms and conditions for package travel
- Quality assurance procedures
- Our prices
We offer a lowest price guarantee on our accommodation. In the unlikely event that you find the same accommodation cheaper with another operator, we will refund you the difference. To claim under the lowest price guarantee, please contact our customer service's team within 48 hours after completing your booking with all the details about the other offer, including a link to the operator in question that clearly shows the lower price.
The lowest price guarantee only applies if the following criteria are met:
The other offer must be bookable online on an English travel website and valid for the same period.
It must be the same hotel/accommodation
The same check-in and check-out dates
The same room type/apartment type
The same room conditions, including cancellation conditions, meals and any other conditions
Your original booking with is one that can be changed
You cannot claim under the lowest price guarantee if:
You use member discounts or other discount codes.
You receive a special VIP price or returning customer price.
You use an offer from a customer club or loyalty points
You use a special offer provided by the accommodation or other reward scheme
You book unspecified. In other words, you do not know which hotel/accommodation or which
accommodation type you will be staying in until after you have booked.
You do not contact us before departure.
The prices quoted at sembo.se are based on the information our suppliers provide to the computer systems used to search for trips. We strive to always have up-to-date information on the website, but this information is continuously updated and it can happen that in some cases a trip cannot be booked at the advertised