Sembo’s terms and conditions of travel

 

Sembo is part of the Stena Line Travel Group AB and has its registered office in Helsingborg. Sembo provides accommodation while Stena Line Scandinavia AB and HH Ferries Helsingborg AB are responsible for the ferry journey. Sembo also includes other transportation services, such as airline tickets, rental cars and transfers. Payments for both the transportation and the accommodation are made to Sembo.

 

If no other agreement has been reached, travellers themselves select products or services, or a combination thereof, from the selection available on the homepage. Different terms and conditions apply for booking of accommodation and transportation.

 

If the agreement refers to a package holiday, the package holiday terms and conditions of the Association of Swedish Travel Agents and Tour Operators apply.

Sembo has lodged government travel guarantees with Kammarkollegiet according to the Travel Guarantees Act.

 

Sembo is aimed at leisure travellers. 

 

Entering into an agreement

The agreement is binding on both parties once Sembo has confirmed the order in writing and the customer has paid a deposit (registration fee + any cancellation insurance). If we do not receive the deposit by the due date, the booking will be considered cancelled. 

The lead passenger is responsible for providing Sembo with correct contact details, so that he or she can be reached for important messages. Any changes will be notified by e-mail. Sembo is not responsible for being unable to provide the lead passenger with important information because the contact details provided are incorrect. The lead passenger is the person in whose name the booking is made. He or she is also the person responsible for the payment of the booking.

 

Hotel provider terms
Hotel provider terms Your booking contains specific conditions from the hotel provider. These are included in the agreement and stated under the tab "Hotel provider terms"

 

Rental car provider terms
Your booking contains specific conditions from the rental car provider. These are included in the agreement and stated under the tab "Rental car provider terms"

 

Booking and confirmation

 

Responsibility for implementation of service

When Sembo provides services on behalf on another company, the latter company is responsible for the implementation of the service, and their terms and conditions for travel/transport apply. Sembo therefore cannot be held liable for e.g. changes in the schedule, cancelled flights/ferries, luggage, bankruptcies and other occurrences relating to the implementation. Any claims due to inadequacies in the implementation should be made directly to the provider.

 

Payment

Prices

The price of our services and products are displayed on our website.
Prices may change from time to time but this will not affect bookings already accepted.

In case of obvious pricing errors, Sembo reserves the right to correct the price on our website AND on bookings completed with the incorrect price. In such a case, Sembo will offer either to keep your reservation at the increased price or cancel without charge, subject to availability.

Sembo reserves the right not to offer you the products or services with an obvious price error even after you have received a booking confirmation.  

  

Cancellation insurance

Cancellation insurance

Free Cancellation

Travel documents

 

Passports and Visas

 

The traveller is responsible for complying with the formalities required for the trip, such as passports, visas, vaccinations and insurance. Sembo is not liable for any costs incurred as a result of the traveller’s failure to comply with the formalities.

 

Travel insurance

 

Cancellations, additions and amendments

 

Apartment, holiday home, cottage, hotel, admission tickets

Cancellation: Apartment/holiday home/cottage

31 days or more - 10% of the respective price

16–30 days - 20% of the respective price

8–15 days - 50% of the respective price

7 days or fewer - 100% of the respective price

 

Cancellation: Hotel*/admission tickets

4 days or more - 10% of the respective price

3 days or fewer - 100% of the respective price

   *) For hotels outside Europe, as well as at Disneyland® Resort Paris, the cancellation policy is the same as for apartments.

 

Apartment/holiday home/cottage/hotel/admission tickets

Cost of amendments, for example change to different accommodation, different length of stay or name change. £18 per change

When changing to a different length of stay or different accommodation, the amendment fee applies until 31 days before departure for apartments/holiday homes/cottages. For hotels/car hire/transfers until 4 days before departure. After this time, any change is treated as a cancellation and rebooking. Changes may result in a change in the price.

 

Bookings can be amended or cancelled free of charge within 7 days of the date of booking (excluding flights), provided that there are more than 40 days until departure. If the customer has paid a deposit, this will be refunded.

 

Ferry

Cancellation: Ferry via Stena Line

Economy - No refund

Flexi/Premium/Campaign  

15 days or more 0% of refund

1–14 days 50% of the price

Date of departure or later - 100% of the price

 

Additions and amendments: Ferry via Stena Line

Change of name, address, telephone number, etc.

Economy - No charge.

Flexi/Campaign - No charge.

Premium - No charge.

 

Change of route or departure time.

Economy - New price calculated + £ 2-20 fee.

Flexi/Campaign - New price calculated. No charge.

Premium - New price calculated. No charge.

 

Change to type of vehicle.

Economy - No charge.

Flexi/Campaign - No charge.

Premium - No charge.

 

Addition to a booking, for example an additional cabin without changing the route, date or departure time.

Economy - New price calculated. No charge.

Flexi/Campaign - New price calculated. No charge.

Premium - New price calculated. No charge.

 

Amendment fees as described above are charged each way for each change.Changes made by telephone are subject to an additional £ 10 per change. Changes can be made via the website up to 2 hours before departure free of charge. 

Prices are subject to change when changing to a different departure time/date.

 

Flight

Cancellation: Flights

Once payment has been made - 100% of the price

 

Additions and amendments: Flights

Provided that the carrier’s rules allow the change from £ 45 + airline fees per ticket

 

Flight tickets are personal. The name and date on flight tickets cannot be changed

as a rule. For this reason, tickets that cannot be used are not refundable. 

 

Seating service - Prebook the seat

When the booking is paid, the seat reservation is forwarded to the airline company. Extra fees from the  airline company might be applied.

We can’t prebook seats on an specific row, extra leg room or exit row. Seat reservations are subject to change from the airline company without prior notice to us or you who are traveling.

Seat reservations can normal not be done on connecting flights to other continents. (That means you can’t make a seat reservation on the domestic flight or flights within Europe, when you’re final destination is outside Europe). We can’t guarantee that the prebooked seat is confirmed by the airline company. The fee is not refunded if the seat isn’t available.

Rental car 

Cancellation and amendments

Up until 24 hours before pickup of the car                                               0% of the amount

Less than 24 hours before pickup of the car                                            100% of the amount

 

Changes less than 24 hours before pickup will be treated as cancellation and new booking.

Any changes can lead to changes in price. 

A handling fee of £ 18 is added to every change/cancellation 

Transfer

Cancellation and changes

Within Europe

 

Up until 24 h before booked transfer                                                   

0 % of the price

Less than 24 h before booked transfer

 100 % of the price

Outside Europe

 

Up until 24 h before booked transfer 

0 % of the price

Less than 24 h before booked transfer

100 % of the price

 

Changes less than 24 h (within Europe) / 48 h (outside Europe) will be treated as cancellation and new booking.

Any changes can lead to changes in prices.

 

A handling fee of £ 18 is added to every change/cancellation

Changes before departure

 

Responsibility during the trip

Faults and deficiencies

Complaints

 

Travel guarantee

 

Other

 

Privacy policy

Updated 2017.07.19 MK